My Passport verification

We often blame the system for everything!!
Why?

In our EPP refresher last week the facilitator - Shalini - said you have no right to say anything if you cannot take action yourself. I should not claim to be a good citizen if i throw garbage on the roads!!
We do it that once because there was garbarge lying there anyway...because there was no dustbin around...till when will i carry the garbage with me...we have enough excuses.

So we blame the system, we get frustrated and we say NOTHING can happen to this country.

Almost all philosophies say - You yourself be that one change that you want to see around you.

I am a resident of Gurgaon, Haryana, India!
I submitted my passport a few months back for renewal. Charged by my father's enthusiasm and energy i said "Why cant i too get this done myself". So the journey began... :)

3 months passed by finally we got a call for police verification. The inspector actually called and informed about the documents they wanted. The inspector came at 8:15 in the evening - i asked him why so late - and he said people are working, they are home in the evenings, so we try and work this around their time!!
It is a compromise on their family time! But they are willing to do it.

We do see a change around us.
Are we willing to accept those few instances and change ourselves, or should we still keep blaming and bashing the system?